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العنوان
The Effect of Restaurant Atmosphere on Customer
Satisfaction (as Applied to Ethnic Restaurants /
المؤلف
Othman,Ahmed Farouk Ali.
هيئة الاعداد
باحث / احمد فاروق على عثمان
مشرف / عبدالرحمن عبدالفتاح محمد
مشرف / سامى وجية محمود
مشرف / على السيد شحاته
الموضوع
Department of Hotel Studies
تاريخ النشر
2016.
عدد الصفحات
185p. :
اللغة
الإنجليزية
الدرجة
ماجستير
التخصص
العلوم الاجتماعية (متفرقات)
الناشر
تاريخ الإجازة
17/12/2016
مكان الإجازة
جامعة قناة السويس - كلية السياحة والفنادق - الدراسات الفندقية
الفهرس
Only 14 pages are availabe for public view

from 219

from 219

Abstract

This research aims to study the influence of the restaurant
atmosphere on customer satisfaction, and to determine the level
of positive impact for each component of the ethnic restaurant
atmosphere on their customers. The thesis contains five
chapters, depending upon both the literature reviewed and the
field study findings, the study recommended that the ethnic
restaurants should pay attention to the atmosphere due to its
positive effect on customer satisfaction, and the ministry of
tourism should insert the proportionate atmosphere (symmetric)
as independent element, which reflects the type and the nature
of the restaurants in the classification to give the degree