الفهرس 
Chapter One : IntroductionOnly 14 pages are availabe for public view
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Abstract
Accommodation is a serious challenge for persons with disabilities (PWD) that determines destination selection. When a disabled guest cannot find suitable accommodation that meets his/her needs, he/she will change his/her destination choice. This is because PWDs need easy access to enjoy their tourism experience in equality and usability standards. This research aimed to explore and evaluate disabled services and facilities provided for persons with disabilities in resorts in Egypt. The literature review covers three main parts. The first part highlights persons with disabilities (PWD), the second part discusses the disabled services and facilities in resorts and the third part covers the feasibility of providing disabled services and facilities.
A quantitative approach was adopted in this study. Both questionnaire survey and personal observation checklist were used to collect primary data. A total of 106 questionnaire forms were conducted among resorts managers and also a total of 106 observation checklist. The sample included 106 resorts hotels (three, four and five-star) from major tourist cities in Egypt, including Cairo; Ain- Sukhna; Aswan; Luxor; Hurghada; Sharm El-Sheikh. SPSS V. 16.1 was used to analyze data including descriptive statistics and One-way ANOVA test.
The study revealed that a significant percentage of the approached resorts had provided varied services and facilities for PWD which have resulted in some advantages, such as: improving resort image and enhancing customer satisfaction. The study also showed that there were some challenges that faced investigated resorts of providing services and facilities, limited number of disabled guests. The study added that there are some reasons for decrease in PWD numbers in Egyptian resorts, such as high costs associated with providing disabled facilities. This study contributes to theory through exploring major disabled services and facilities (fixtures, furniture and equipment F.F&E) commonly used and the least used in Egyptian resorts. The study also contributed to practice through exploring how do hotel management perceive disabled services and facilities in resorts. Then the study ends by providing some practical recommendations to enhance services and facilities for persons with disabilities in resorts.